Please submit a customer service ticket with the following information so we may investigate the issue further.

1. A link to your Facebook page (this will allow us to find your ID and look up your account).
2. A description of what you last completed in the tutorial.
3. An image of where you are stuck.

• Bring up your browser window with Car Town open to the area where the issue is occurring.
• Press the "PrtScr" or "Print Screen" button on your keyboard.
• Open Microsoft Paing, located in the Accessories folder from the Start menu.
• Once open, press "Ctrl" and "v" at the same time to paste the print screen image.
• Save the image to your computer in an accessible area such as your desktop or your My Documents folder.
• You may send your image to us as an email attachment or host it on an image website such as Flikr or PhotoShack.

You may need to exit any programs you have running in the background to improve performance and stability. We recommend running in a selective startup if possible. If you are not able to run in a selective startup, please try closing background applications manually. Note: Using selective startup may close needed software, firewalls or other security software. To re-enable them again, follow the below instructions and recheck “Load startup items”.

Selective Startup:

For Windows XP users:

Click Start and select Run, then type “msconfig” and click OK.

In the General tab:

• Choose Selective Startup
• Disable (uncheck) Load startup items
• Click OK and Reboot

For Windows Vista/7 users:

Click Start, All Programs, Accessories and select Run, then type “msconfig” and click OK.

In the General tab:

• Choose Selective Startup
• Disable (uncheck) Load startup items
• Click OK and Reboot

Windows XP/Vista/7:

• Press the Ctrl, Alt, and Delete keys at the same time. A dialog box will display with a series of buttons, select the Task Manager button to display a list of the active programs.
• Close all active programs, one at a time, by selecting each program and clicking the End Task button.
• Repeat these steps until all programs have been closed.
• Stop or uninstall any antivirus and/or firewall programs you have have installed.
• Note: If your system locks up or reboots you will need to contact your computer manufacturer to find out how to close these programs for your system.
• If your system locks up turn the power off (waiting 10 seconds)then back on.

***Important Note***

When you are booting your computer in Selective Startup, please keep in mind that you are disabling every application that normally starts up with your computer. This may include firewall and security software that you would normally want to have on. After you are finished testing, you should re-enable your security software in msconfig.exe.